St. Petersburg, Florida, but we ship throughout the United States and beyond.
No. We are an online store only.
Yes, of course. We offer email and telephone customer support between 9:00 AM and 5:00 PM ET, Monday - Friday. We like to enjoy our weekends, so our office is closed on Saturday and Sunday. We respond to weekend email and telephone messages the following Monday. Our customer support team is located in St. Petersburg, Florida.
We accept all major credit/debit cards, as well as Apple Pay, Google Pay and PayPal. We don’t accept cash, bitcoin, checks, or money orders.
You will receive an email notification when your order ships. Order tracking information will also be available in your account once your order has shipped. And, of course, you can email or call us if you need additional assistance.
Orders placed during the week are normally shipped the day of or the following day. Orders placed on the weekend or on a holiday are shipped the next business day.
For standard shipping, you should receive your order within 4-5 business days. Some orders may take longer due to circumstances outside of our control, such as shipping carrier delays. You’ll be provided tracking for your order, so you can check its status online.
We offer the following shipping options for customers located in the United States and Canada: USPS First Class and Priority Mail.
Not at the moment, but we hope to expand our reach in the near future.
Yes. All you have to do is call or email us before your order has shipped to let us know that you’d like to cancel it. Otherwise, you’ll have to wait until you receive your order to request a refund.
We don’t offer exchanges at this time. If you’d like to make an exchange, simply request a return/refund for the unused product(s) and make a new purchase for the item(s) you want.
Returns and refund requests for unused products are accepted within 30 days of purchase. Please visit our Refund and Return Instructions for more details..
This doesn’t happen often, but every now and then an order gets damaged while in transit. All you have to do is take a photo of the damaged order and email it to firstname.lastname@example.org for a full refund or replacement (if the item in question is still available).
If we mess up, we’ll always make sure that we make you whole and get you the item(s) you ordered. Simply give us a call or send us an email, and we’ll either issue a refund or send you the correct item(s).
Product sizing varies among different styles and brands. To make things easier, we include measurements and/or sizing information with each product available on our website. If an item runs smaller than usual, we will clearly disclose that in its description to make sure that you get the most comfortable size.
All over the world. We source good products from all corners of the world, as long as we think that they would be a good match for our customers.
Unfortunately, no. We recommend that you request to cancel the order and then re-order the item(s) once we’ve cancelled your order and issued a refund.
According to the Canada Border Services Agency, any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. Unless specifically exempted, you must pay the 5% GST on items you import into Canada by mail. The CBSA calculates any duties owing based on the value of the goods in Canadian funds. The duty rates vary according to the type of goods you are importing and the country from which they came or were made in. Depending on the goods or their value, some other taxes may apply, such as excise duty or excise tax on luxury items. You do not have to pay the GST on the following goods that are imported into Canada by mail:Goods worth CAN$20 or less; andGifts from family members or friends who live abroad when the worth is CAN$60 or less.
The Government of Canada has entered into agreements with certain provinces to collect the HST at a rate of 13 percent. If you live in a participating province, you will have to pay the HST instead of the GST.